Returns policy

Return policies are not the same in store and online.

IN-STORE SHOPPING - RETURN AND EXCHANGE POLICY

Not fully satisfied with your purchase?  We will refund or exchange the goods within 7 days of purchase with the original receipt. Returned goods must not have been washed, worn or damaged. Returned items must have their original tags and a valid receipt.

All items on sale at 40% or more, underwear and jewelry are final sales. No exchange or return will be accepted for these items.

ONLINE SHOPPING - RETURN AND EXCHANGE POLICY

We will exchange or refund, in the initial payment method, any goods within 14 days of the shipping date. Returned goods must not have been washed, worn or damaged. Returned items must have their original tags and a valid receipt. You must obtain a return number before re-shipping.

Shipping charges will not be refunded. The shipping charges to return the merchandise are not covered.

All items on sale 25% or more, underwear and jewelry are final sales. No exchange or return will be accepted for these items.

All refunds will be processed within 5 business days of receiving your return package.

HOW TO APPLY FOR A RETURN

If you're not completely satisfied with your online purchase, here are the steps you need to take:

1. Write to us at [email protected] with the following information:

- Your name

- The merchandise you want to return

- The reason for the return

2. You will then receive a return number by email.

3. Prepare your package by including the goods to be returned and a copy of your original receipt.

4. Please indicate the return number on your package and send it to:

5. You should consider using a delivery service that allows you to track the shipment or purchase delivery insurance.  We do not guarantee that we will receive the item that you return to us.